Shipping policy
At Trufflez Food, we are committed to delivering your orders quickly and safely. Please review our shipping policy below.
Delivery Coverage
We currently deliver to most areas. However, some locations may fall outside our delivery network. If your area is not serviceable, we will contact you after your order is placed.
Delivery Charges
| Order Value | Delivery Charge |
|---|---|
| 8.000 KD – 19.999 KD | 2.000 KD |
| 20.000 KD and above | Free Delivery |
Delivery Schedule
| Order Day & Time | Estimated Delivery |
|---|---|
| Saturday – Thursday (Before 8:00 AM) | Same Day Delivery |
| Saturday – Thursday (After 8:00 AM) | Next Day Delivery |
| Friday & Public Holidays | Next Day Delivery |
Order Processing
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Orders are processed immediately after confirmation.
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Same-day delivery is available only for orders placed before 8:00 AM on working days.
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Orders placed after 2:00 PM, on Fridays, or on public holidays will be delivered on the next working day.
Delivery Delays
While we strive to deliver on time, delivery may occasionally be delayed due to:
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Extreme weather conditions
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High order volumes
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Traffic or road closures
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Unforeseen operational issues
If a significant delay occurs, we will notify you as soon as possible.
Incorrect Address
Please ensure that your shipping address and contact details are accurate when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Failed Delivery Attempts
If delivery cannot be completed due to customer unavailability or an incorrect address, our team will contact you to arrange a second delivery attempt. Additional delivery charges may apply where applicable.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through our Contact Us page or via the contact details provided on our website.
Last Updated: July 2026