Terms of service

Last Updated: June 2026

Welcome to Trufflez Food Stuff General Trading Company W.L.L. ("Trufflez", "we", "our", or "us"). By accessing or using our website, products, or services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to comply with these Terms of Service and all applicable laws and regulations.

2. About Trufflez

Trufflez is a food distribution and wholesale trading company based in Kuwait, supplying frozen, chilled, and ambient food products to businesses and consumers.

3. Products and Availability

  • All products displayed on our website are subject to availability.

  • We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

  • Product images are for illustration purposes only and may differ slightly from the actual product.

4. Pricing

  • All prices displayed on the website are shown in Kuwaiti Dinar (KWD) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • Applicable taxes, duties, or delivery charges may be added during checkout where required.

5. Orders

  • Orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Once an order is confirmed, modifications or cancellations may not be possible depending on processing status.

6. Payment

We accept approved payment methods available on our website.

By submitting payment information, you represent and warrant that:

  • You are authorized to use the payment method.

  • All payment information provided is accurate and complete.

7. Delivery

  • Delivery timelines are estimates and may vary due to circumstances beyond our control.

  • Customers must provide accurate delivery information.

  • Trufflez shall not be responsible for delays caused by incorrect addresses, customer unavailability, weather conditions, customs procedures, or force majeure events.

8. Product Quality

We strive to maintain the highest quality standards for all products.

Customers should inspect products upon delivery and report any issues within 24 hours of receiving the order.

9. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Due to the nature of food products, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect.

10. Intellectual Property

All content on this website, including text, graphics, logos, images, designs, and trademarks, is the property of Trufflez or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Interfere with website functionality or security.

  • Submit false or misleading information.

12. Limitation of Liability

To the maximum extent permitted by law, Trufflez shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the relevant order.

13. Disclaimer

The website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted or error-free operation of the website.

14. Force Majeure

Trufflez shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, transportation disruptions, labor disputes, or technical failures.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Kuwait.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kuwait.

16. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.

17. Contact Information

Trufflez Food Stuff General Trading Company W.L.L.

Email: contact@trufflez.net

Phone: +965 99039267 / +965 50622922

Address: Office No.12, 4th Floor, Building No.A7, Shakir Abdulmajid Al-Kazmi Building, Khalid Bin Waleed Street, Block 6, Sharq, Kuwait.